This Privacy Policy explains how Juno Creative Pty Ltd (ABN: 36 606 701 651) collects, uses, stores, and discloses personal information through the strut.au website (the Site) and the The Strut Framework™ (the Service).

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Site or engaging our services, you agree to the practices set out in this Policy.

1. The personal information we collect

We only collect personal information that is reasonably necessary to operate our business, deliver our services, and communicate with prospects and clients. The information we collect typically includes:

• Identity and contact details: name, business name, role, email address, phone number, and postal or business address.
• Enquiry information: details you provide when you complete a contact form, request a proposal, book a call, or otherwise reach out, including the nature of your business and what you are trying to achieve.
• Marketing information: email subscription preferences, engagement with our emails, and responses to surveys or campaigns.
• Commercial information: billing details, invoicing information, services purchased, and account history (collected once you become a client).
• Technical and usage information: IP address, device and browser type, operating system, referring URL, pages viewed, time on page, and other analytics data captured automatically when you visit the Site.
• Cookies and tracking data: information collected through cookies, pixels, and similar technologies (see section 6).

We do not knowingly collect sensitive information (as defined in the Privacy Act) through the Site, and we do not seek information from children under 16.

2. How we collect personal information

We collect personal information directly from you when you:

• Submit a form, book a call, or send an enquiry through the Site.
• Subscribe to our emails, download a resource, or register for an event.
• Engage us as a client and provide information needed to deliver the Service.
• Communicate with us by email, phone, or video call.

We also collect information automatically through analytics, advertising, and tracking tools when you visit the Site, and we may receive information from third-party platforms (such as advertising networks, CRM tools, and analytics providers) that we use to run our business.

3. Why we collect and use personal information

We use personal information to:

• Respond to enquiries and provide quotes, proposals, and information about our services.
• Deliver, manage, and improve the Service for our clients.
• Process payments, issue invoices, and manage our commercial relationships.
• Send marketing communications, including newsletters, case studies, and offers, where you have opted in or where permitted by law.
• Measure and improve the performance of our website, marketing campaigns, and content.
• Maintain the security and integrity of our systems.
• Meet our legal, regulatory, tax, and record-keeping obligations.

If we want to use your personal information for a purpose that is not reasonably related to those listed above, we will seek your consent before doing so.

4. When we disclose personal information

We do not sell your personal information. We may disclose personal information to:

• Our employees, contractors, and consultants who need access to perform their roles.
• Third-party service providers who support our business, including hosting, website, CRM, email marketing, analytics, advertising, payment processing, and accounting providers.
• Professional advisers, including lawyers, accountants, and auditors.
• Government bodies, regulators, or law enforcement, where required or permitted by law.
• A purchaser or potential purchaser of our business or assets, subject to appropriate confidentiality protections.

Where we engage third-party providers, we take reasonable steps to ensure they handle personal information in line with the APPs and our own standards.

5. Overseas disclosure

Some of our service providers store or process personal information on servers located outside Australia, including in the United States and the European Union. Where this occurs, we take reasonable steps to ensure those providers comply with the APPs or are subject to a similar level of protection. By using the Site or our services, you consent to your personal information being disclosed to overseas recipients on this basis.

6. Cookies, pixels, and tracking technologies

The Site uses cookies, pixels, tags, and similar technologies provided by us and by third parties (including analytics and advertising platforms). These tools help us:

• Understand how visitors use the Site and which content is performing.
• Measure the effectiveness of our marketing campaigns.
• Show relevant ads to people who have visited the Site or shown interest in our services.
• Improve user experience and remember preferences.

Most browsers let you refuse or delete cookies through your browser settings. Disabling cookies may affect the functionality of parts of the Site. You can also opt out of personalised advertising through industry tools such as Your Online Choices (youronlinechoices.com.au).

7. Direct marketing

Where you have opted in or where we are otherwise permitted by law, we may send you direct marketing about our services, case studies, and related content. Every marketing email contains a clear unsubscribe link, and you can opt out at any time by clicking it or by emailing us at the address in section 12. Once you opt out, we will stop sending marketing communications, although we may still contact you about active engagements or for other lawful purposes.

8. How we store and protect personal information

We store personal information in cloud-based systems operated by reputable providers and protected by appropriate technical and organisational safeguards, including access controls, encryption in transit, and regular review of our security practices.

No system is completely secure. While we take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure, we cannot guarantee absolute security. We will retain personal information only for as long as needed to fulfil the purposes set out in this Policy, including any legal, tax, or accounting obligations, and will then take reasonable steps to securely destroy or de-identify it.

9. Accessing and correcting your personal information

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Request that we delete personal information we no longer need to hold.

To make a request, contact us using the details in section 12. We will respond within a reasonable period, usually within 30 days. We may need to verify your identity before acting on your request, and in some cases we may decline a request as permitted under the Privacy Act, in which case we will explain our reasons in writing.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us first using the details in section 12. We take complaints seriously and will work with you to resolve the issue.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

11. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version is always available on the Site, and the Last updated date at the top shows when it was last revised. Significant changes will be communicated through the Site or by email where appropriate.

12. Contact us

For any questions, requests, or complaints about this Policy or how we handle personal information, contact our Privacy Officer at:

Strut Marketing

Email: [email protected]

Website: strut.au

Postal address: 30 Light St, Fortitude Valley QLD 4006